Frequently Asked Questions - McDowell's Herbal Treatments

McDowell’s Herbal.com is no longer willing to accept the risk of breakages, delivery delays and or loss of valuable products using the REGULAR AIRMAIL Service provided by Australia Post / US Postal systems.

This service had over time been very reliable but the last 12 months has seen a dramatic drop in the quality of the service with significant and extended delivery delays,  numbers of lost parcels and breakages in transit becoming the norm rather than the exception.

Importantly this relatively cheap parcel service HAS NO TRACKING attached, causing real angst for our US customers and significant loss of goodwill.

Accordingly, as of March 1st, 2016, ALL parcels with product valued at US$200.00 or more will be sent using the EMS EXPRESS AIRMAIL System.  This service costs on average US$20 – US$50 more than Regular Airmail (depending on weight) but can be tracked in transit, via the Australia Post Website.

Customers, will of-course always be able to choose the cheaper Regular Airmail parcel service, but NO REFUNDS or REPLACEMENTS will be possible for these parcels.

We hope our US friends, established and new, will understand our strongly held view that the timely provision of Herbal Supports for sick / injured animals is our highest priority and that this new approach has that priority at its centre.

As a result of the introduction of upgraded technology with our new Website ALL Postal Fees and Charges are calculated at the time you submit your order.